Customer Experience Management in 100 Minutes (English Edition)

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Customer Experience Management in 100 Minutes (English Edition)

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Customer Experience Management in 100 Minutes

In sprint with fun to the point for all

Long distance for all is out!

Our time is characterised by speed, speediness and breathtaking progress.

In-depth knowledge is increasingly reserved for specialists.

The number of complex texts on the subject of customer experience management is overwhelming.

This book is different: with 100 pages, it is condensed to the point and written in an extremely accessible way.

It is aimed at interested young people, students of all fields of study, people in practice, entrepreneurs and anyone who wants to keep an eye on the big points.

Written by authors who can also go the long haul and therefore know what the “big points” are!

In this spirit: On your mark, get set, go!


“In time of change due to the pandemic, this is a unique and enjoyable opportunity in only 100 minutes to get a crisp and clear overview of the importance and the essentials of impactful customer experience.”

Anne-Grethe Mortensen, EVP Chief Marketing Officer, Bayer Pharmaceuticals


“In one word: Unique. In two words: Great class. In one sentence: This easy-to-read book sets a new standard when it comes to presenting a complex topic for everyone in such a catchy way that one really enjoys acquiring knowledge. Victory and mission accomplished!”

Christoph Schweizer, Managing Director, TraveKom GmbH


The authors

Jan Gömann studied business administration at the Berlin School of Economics and Law. He then completed a part-time Master’s degree in Business Development with a specialisation in Digital Marketing at the Europäische Fernhochschule Hamburg. He currently works in Global Marketing at Bayer AG.

Svend Hollensen is an Associate Professor of International Marketing at the University of Southern Denmark. He is the author of globally published textbooks and several articles in well-recognised journals. Svend Hollensen has also worked as a consultant for several multinational companies, as well as global organizations like the World Bank.

Marc Oliver Opresnik is a Distinguished Professor of Marketing at the Technische Hochschule Lübeck as well as a Member of the Board of Directors at SGMI Management Institute St. Gallen and TEDx Speaker. He is Chief Research Officer at Kotler Impact Inc. and a global co-author of marketing legend Philip Kotler. With his many years of international experience, Marc Opresnik is one of the world’s most renowned marketing, management and negotiation experts.

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Softcover, Hardcover