Opresnik Management Consulting
Publications
Dr. Opresnik is the author of numerous publications
Dr. Opresnik is the author of numerous articles and management books. Next to Gary Armstrong and Phil Kotler, the world’s most renowned marketing professor, he is the co-author of the Global Edition of “Marketing: An Introduction”, which is one of the world’s most widely used marketing text books.
2023
2022
Customer Experience Management in 100 Minutes
In sprint with fun to the point for all
Long distance for all is out!
Our time is characterised by speed, speediness and breathtaking progress. In-depth knowledge is increasingly reserved for specialists. The number of complex texts on the subject of marketing is overwhelming.
This book is different: with 100 pages, it is condensed to the point and written in an extremely accessible way. It is aimed at interested young people, students of all fields of study, people in practice, entrepreneurs and anyone who wants to keep an eye on the big points.
Written by authors who can also go the long haul and therefore know what the “big points” are!
In this spirit: On your mark, get set, go!
International Marketing in 100 Minutes
In sprint with fun to the point for all
Long distance for all is out!
Our time is characterised by speed, speediness and breathtaking progress. In-depth knowledge is increasingly reserved for specialists. The number of complex texts on the subject of marketing is overwhelming.
This book is different: with 100 pages, it is condensed to the point and written in an extremely accessible way. It is aimed at interested young people, students of all fields of study, people in practice, entrepreneurs and anyone who wants to keep an eye on the big points.
Written by authors who can also go the long haul and therefore know what the “big points” are!
In this spirit: On your mark, get set, go!
Social Media Marketing: A Practitioner Approach
The ultimate strategy guide for social media success to grow your business
This updated and expanded 5th edition of the global bestselling book “Social Media Marketing”, which has already been translated into more than 10 languages and used by academics and practitioners alike as well as top-tier universities as compulsory reading in the corresponding study courses includes new content on tactical planning and execution and coverage of the latest research within social media marketing and the Metaverse and its impact on companies.
This guide explains the most important theoretical aspects in an easily accessible way to facilitate the transfer of this knowledge into real decision-making situations and leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively.
Consequently, this textbook continues to set a benchmark for achievement in social media marketing guides.
2021
International Marketing: Principles and Practice
A management-oriented approach
This innovative book provides a comprehensive introduction to international marketing and strategic marketing management.
The book offers a clear and easy-to-understand overview of the latest developments in international marketing – in all aspects. The most important theoretical aspects are explained in an easily accessible way to facilitate the transfer of this knowledge into real decision-making situations.
In addition, the book not only integrates all relevant aspects of international strategic and operative marketing, but also structures them using the international marketing management process in such a way that both students and practitioners get a comprehensive and holistic overview of how everything fits together.
Consequently, this textbook sets a new benchmark for achievement in international marketing and strategic marketing management guides.
Marketing in 100 Minutes
In sprint with fun to the point for all
Long distance for all is out!
Our time is characterised by speed, speediness and breathtaking progress. In-depth knowledge is increasingly reserved for specialists. The number of complex texts on the subject of marketing is overwhelming.
This book is different: with 100 pages, it is condensed to the point and written in an extremely accessible way. It is aimed at interested young people, students of all fields of study, people in practice, entrepreneurs and anyone who wants to keep an eye on the big points.
Written by authors who can also go the long haul and therefore know what the “big points” are!
In this spirit: On your mark, get set, go!
2020
Digital Marketing Management and Transformation by Innovation
How to win in a world of digitalization and create a sustainable business
In this ever-changing world, enterprises, organizations and societies are influenced and affected by several mega trends. These include digitalization, disruption – which goes along with the need to transform companies through innovation – and corporate social responsibility. As a result, marketing is undergoing rapid change and must embrace these factors that shape the macro-environment of each and every company and organization.
This book describes the guidelines for digital marketing management and transformation by innovation and practically shows how companies and organizations can achieve market-based sustainability via sophisticated digital and social media marketing, transformation through innovation and Marketing 4.0. This holistic “market orientation plus!” enables enterprises to align themselves with the market-focused needs and wants of customers and the interests of all stakeholders.
Marketing: Principles and Practice:
A management-oriented approach (Opresnik Management Guides 4th edition)
Here comes the 4th edition of the global bestseller ‘Social Media Marketing’ by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik.
Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This completely revised and extended fourth edition of this guide, chosen by Bookauthority as one of the best marketing/advertising books in the world, leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively. For beginners overwhelmed by too many choices as well as experienced professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery.
Social Media Marketing:
A Practitioner Guide (Opresnik Management Guides 4th edition)
Here comes the 4th edition of the global bestseller ‘Social Media Marketing’ by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik.
Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This completely revised and extended fourth edition of this guide, chosen by Bookauthority as one of the best marketing/advertising books in the world, leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively. For beginners overwhelmed by too many choices as well as experienced professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery.
El marketing en redes sociales:
Una guía práctica (Opresnik Management Guides) (Spanish Edition)
La política de comunicación de marketing está experimentando una revolución digital. La creciente popularidad de los blogs, los podcasts y las redes sociales permite a los consumidores de todo el mundo difundir sus opiniones sobre un producto o servicio a miles de millones de clientes potenciales. La publicidad tradicional no funciona tan bien como lo hacía en el pasado. La cuarta edición, revisada y actualizada, de esta guía, uno de los mejores libros del mundo sobre marketing/publicidad según Bookauthority, conduce a los lectores a través del laberinto de las herramientas de comunidades, plataformas y redes sociales, para que puedan decidir mejor qué herramientas utilizar, y cómo usarlas de manera más eficaz.
2019
Social Media Marketing:
A Practitioner Guide (Opresnik Management Guides)
Here comes the 3rd edition of the compendium ‘Social Media Marketing’ by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik.
Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This revised and updated third edition of this guide, chosen by Bookauthority as one of the best marketing/advertising books in the world, leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively. For beginners overwhelmed by too many choices as well as experienced professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery.
Social Computing and Social Media
Communication and Social Communities
This two-volume set LNCS 11578 and 11579 constitutes the refereed proceedings of the 11th International Conference on Social Computing and Social Media, SCSM 2019, held in July 2019 as part of HCI International 2019 in Orlando, FL, USA.
HCII 2019 received a total of 5029 submissions, of which 1275 papers and 209 posters were accepted for publication after a careful reviewing process.
The 81 papers presented in these two volumes are organized in topical sections named: Social Media Design and Development, Human Behaviour in Social Media, Social Network Analysis, Community Engagement and Social Participation, Computer Mediated Communication, Healthcare Communities, Social Media in Education, Digital Marketing and Consumer Experience.
2018
Social Computing and Social Media
User Experience and Behavior (Lecture Notes in Computer Science, Band 10913)
The two volumes set LNCS 10913-10914 of SCSM 2018 constitutes the proceedings of the 10th International Conference on Social Computing and Social Media, SCSM 2018, held as part of the International Conference on Human-Computer Interaction, HCII 2018, held in Las Vegas, NV, USA, in July 2018. The total of 1171 papers and 160 posters presented at the 14 colocated HCII 2018 conferences.
The papers were carefully reviewed and selected from 4346 submissions. These papers which are organized in the following topical sections: social media user experience, individual and social behavior in Social Media, privavcy and ethical issues in Social Media, motivation and gamification in Social Media, social network analysis, and agents, models and algorithms in Social Media.
Marketing: Principles and Practice:
A management-oriented approach (Opresnik Management Guides, Band 8)
Here comes the 3rd edition of the compendium ‘Social Media Marketing’ by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik.
Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This revised and updated third edition of this guide, chosen by Bookauthority as one of the best marketing/advertising books in the world, leads readers through the maze of communities, platforms, and social media tools so that they can better decide which tools to use, and how to use them most effectively. For beginners overwhelmed by too many choices as well as experienced professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery.
2017
Social Computing and Social Media
Human Behavior: 9th International Conference, SCSM 2017
This book constitutes the proceedings of the 9th International Conference on Social Computing and Social Media, SCSM 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCII 2017, held in Vancouver, Canada, in July 2017. HCII 2017 received a total of 4340 submissions, of which 1228 papers were accepted for publication after a careful reviewing process. The papers thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.
The two volumes set of SCSM 2017 presents 67 papers which are organized in the following topical sections: user experience and behavior in social media, costumer behavior and social media, social issues in social media, social media for communication, learning and aging, opinion mining and sentiment analysis, social data and analytics.
Social Media Marketing:
A Practitioner Guide (Opresnik Management Guides Book 2) (English Edition)
The new KOTLER Social Media Marketing Compendium: Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This book on ‘Social Media Marketing’ guides through the maze of communities, platforms, and social media tools so that markers can decide which ones to use, and how to use them most effectively. With an objective approach and clear, straightforward language, it shows how to plan and implement campaigns intelligently, and then measure results and track return on investment. For beginners overwhelmed by too many choices as well as seasoned professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery. But that is not all. This book is like a guide through your social media marketing strategy process. All the insights will naturally be explained, but you will also learn how to arrive at them. So here you will read, for example, not only that you need to communicate you brand in a consistent way to enhance ex-posure, but you also need to learn how to set up your communication strategy as a good basis for increasing and maintain your value add and brand proposition – all written in a concise and easy to understand manner.
Marketing: Principles and Practice:
A Comprehensive Guide for Students and Practitioners (Opresnik Management Guides, Band 3)
Books on marketing can inevitably be called into question as there are so many relevant works on the subject. However, many of them are either too difficult to understand, to lengthy and exhaustive or not related to practical decision making. In addition, most introductory texts deal solely with the marketing mix as the operational aspect of marketing or the strategic part.
“Marketing: Principles and Practice” is different! It is an innovative and outstanding new marketing introductory textbook which deals with marketing in such a way that covers as few pages and is as accessible as possible, while communicating the fundamental, most important theoretical aspects and facilitating the transfer of this knowledge to real-life decision situations. In addition, the book not only integrates all relevant aspects of both strategic and operational marketing but also structures them in such a way, that both practitioners and students acquire a comprehensive and holistic overview, how it all fits together. Consequently, this book concentrates on the essential marketing know-how for both, practitioners and students.
Social Media Marketing:
A Practitioner Guide (Opresnik Management Guides, Band 2)
Here comes the 2nd edition of the compendium ‚Social Media Marketing‘ by marketing guru Philip Kotler, Svend Hollensen and Marc Opresnik.
Marketing communication is undergoing a digital revolution. The increasing popularity of blogging, podcasting, and social networks enables world customers to broadcast their views about a product or service to a potential audience of billions. Traditional advertising does not work as well as it has in the past.
This second updated and extended edition of ‘Social Media Marketing’ guides through the maze of communities, platforms, and social media tools so that markers can decide which ones to use, and how to use them most effectively. With an objective approach and clear, straightforward language, it shows how to plan and implement campaigns intelligently, and then measure results and track return on investment. For beginners overwhelmed by too many choices as well as seasoned professionals eager to improve their game, this comprehensive book is full of tactics that have been proven to work in the real marketing world. This book will take you beyond the jargon to social media marketing mastery.
2016
Marketing: An Introduction
Global Edition, 13th edition
For undergraduate courses on the principles of marketing. An Introduction to the World of Marketing Using a Proven, Practical, and Engaging Approach, Marketing: An Introduction shows students how customer value-creating it and capturing it-drives every effective marketing strategy. Using an organization and learning design that includes real-world examples and information that help bring marketing to life, the text gives readers everything they need to know about marketing in an effective and engaging total learning package.
The Thirteenth Edition reflects the latest trends in marketing, including new coverage on online, social media, mobile, and other digital technologies, leaving students with a richer understanding of basic marketing concepts, strategies, and practices. Pearson MyLab Marketing is not included. Students, if Pearson MyLab Marketing is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. Pearson MyLab Marketing should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information. Pearson Pearson MyLab Marketing is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
2015
Marketing
A Relationship Perspective Second Edition
“Marketing – A Relationship Perspective” is back for a second edition and continues to set a benchmark for achievement in introductory marketing courses across Europe.
It is a comprehensive, broad-based and challenging basic marketing text which describes and analyses the basic concepts and strategic role of marketing and its practical application in managerial decision-making. It integrates the ’new‘ relationship approach into the traditional process of developing effective marketing plans.
The book’s structure fits to the marketing planning process of a company. Consequently, the book looks at the marketing management process from the perspective of both relational and transactional approach suggesting that a company should in any case pursue an integrative and situational marketing management approach.
Svend Hollensen’s and Marc Opresnik’s holistic approach covers both principles and practices, is drawn in equal measure from research and application, and is an ideal text for students, researchers and practitioners alike.
2014
The Hidden Rules of Successful Negotiation and Communication:
Getting to Yes!
Negotiations in professional or private life often take an unsatisfactory course due to stress, confrontation with aggressive or unfair behavior, or because of overwhelming situations.
Negotiations generally require a thorough preparation, strategy and a sophisticated tactic to make us feel safe in the presentation of our goals and arrive at a mutually satisfactory outcome. Conventional books about negotiations are usually limited to strategies and techniques, but leave out elements of psychological communication and emotional intelligence, which include non-verbal communication and empathy, which in turn are essential for successful negotiation. Therefore, this book on the one hand constitutes the essential techniques and strategies in the context of negotiation, but also considers “soft skills” without which negotiations cannot be successful.
This book presents practical examples in dealing with situations such as salary, contract and sales negotiations. In particular on context and time appropriate negotiation techniques; analyzing negotiation partners and their motives; interpret group processes, and how to successfully implement negotiation psychology.
The Quintessence of Marketing:
What You Really Need to Know to Manage Your Marketing Activities
What actually is marketing? Many people think of marketing as only sales and advertising because every day we are bombarded with TV commercials, flyers, catalogues, sales calls, and commercial e-mail. However, selling and advertising are only one element of marketing. Today, marketing must be understood not in the old sense of making a sale but in a contemporary and holistic sense of satisfying customer needs.
In this book the authors develop the Quintessential Marketing Arena by following the logic of the three major steps of the marketing process. Along this process they present the fourteen most important marketing instruments that occur during this process.